Updated: April 1st, 2026

Service provider within the meaning of Section 5 TMG (Telemediengesetz, German Telemedia Act):

1. Roxto Limited

Unit C-14, 7/F, Kwai Bo Industrial, Building

40 Wong Chuk Hang Road

Aberdeen

Hong Kong SAR

Hong Kong company registry and business registration number: 72484868

Tel: +85221211698

E-mail: hk@rlk-group.com

Please use the Contact form on our website for your request or enquiry. This cuts down on processing time for us and ensures that we can respond to your enquiries as quickly as possible. We aim to provide prompt and informative answers to your enquiries and, if necessary, offer you fair and pragmatic solutions.

Authorized representative: Hendrik Muehler

2. RLK GmbH

Gnarrenburger Straße 35
27432 Bremervörde

Germany

Local Court of Tostedt HRB 205526
VAT identification number DE336102980

E-Mail: eu@rlk-group.com

Please use the Contact form on our website for your request or enquiry. This cuts down on processing time for us and ensures that we can respond to your enquiries as quickly as possible. We aim to provide prompt and informative answers to your enquiries and, if necessary, offer you fair and pragmatic solutions.

Authorized representative: Hendrik Muehler

Further partners: All connected limited liability companies of Roxto Limited, RLK GmbH, their subsidiaries and holding companies in different jurisdictions of the Corporate Group RLK

Advice on the European Online Dispute Resolution Platform (ODR platform)

The EU Commission has created an Internet platform for the online dispute resolution (ODR platform). The ODR platform can be found under the following link:

http://ec.europa.eu/consumers/odr/

Advice on the Act on Alternative Dispute Resolution in Consumer Matters (VSBG)

In fulfilling our duties according to Section 36 VSBG, we wish to inform you that we are not committed to taking part in an online dispute resolution procedure before a consumer conciliation board.